- Mon - Sat: 8.00 - 18.00
- 411 University St, Seattle
- +1-800-456-478-23
FAQs
General Questions
1. What services do you offer?
We offer a range of accounting and bookkeeping services including financial statement preparation, tax filing, payroll processing, accounts payable and receivable, bank reconciliation, and financial analysis.
2. Why should I outsource my accounting and bookkeeping?
Outsourcing allows you to focus on your core business activities while reducing overhead costs. Our expert team ensures accuracy, compliance, and timely reporting, which can enhance your financial management and decision-making.
3. How do you ensure the confidentiality and security of our financial data?
We prioritize data security and confidentiality. We use advanced encryption technologies, secure servers, and adhere to strict privacy policies and industry standards to protect your information.
Onboarding and Process
4. How do we get started with your services?
To get started, contact us for an initial consultation. We will assess your needs and provide a customized proposal. Once you agree to the terms, we will guide you through the onboarding process.
5. What information do you need from us to start?
We require access to your financial records, banking information, previous financial statements, and relevant documents. Our team will provide a detailed list during the onboarding process.
6. How do you handle the transition from our current accounting system?
We have a structured transition plan to ensure a smooth and seamless handover from your current accounting system to ours. Our team will manage the data migration and integration process with minimal disruption to your operations.
Service Delivery
7. How often will you update our books?
We offer flexible service plans. Depending on your needs, we can update your books weekly, bi-weekly, or monthly. We ensure timely and accurate record-keeping.
8. Can you work with our existing accounting software?
Yes, we can work with most popular accounting software like QuickBooks, Xero, Sage, and others. If you have specific software requirements, please let us know during the consultation.
9. Who will be my point of contact?
You will be assigned a dedicated account manager who will be your primary point of contact for all inquiries and service-related issues. They will ensure all your needs are met and keep you updated on your account.
Pricing and Payment
10. How are your services priced?
Our pricing is based on the complexity and volume of your financial transactions. We offer customized packages tailored to your specific needs. Contact us for a detailed quote.
11. What payment methods do you accept?
We accept various payment methods including bank transfers, credit cards, and online payment gateways. We will provide detailed payment instructions upon engagement.
12. Are there any hidden fees?
No, our pricing is transparent. We provide a detailed breakdown of all costs in our proposal. Any additional services or changes in scope will be discussed and agreed upon before any charges are incurred.
Compliance and Support
13. How do you ensure compliance with local and international accounting standards?
Our team stays updated with the latest regulations and standards, including GAAP, IFRS, and local tax laws. We ensure that all our services comply with the applicable legal and regulatory requirements.
14. What if I have questions or need support?
Our support team is available via email, phone, and online chat. We aim to respond to all inquiries within 24 hours. For urgent matters, you can directly contact your dedicated account manager.
15. Do you provide audit support?
Yes, we provide audit support services. We assist with preparing necessary documentation and liaising with auditors to ensure a smooth audit process.